TERMS AND CONDITIONS
These terms apply to the supply of goods and services provided by Skin Sense Beauty Products ABN 85 564 175 148 to any purchaser. By ordering goods or receiving services from Skin Sense, the purchaser accepts the following terms and conditions:
All orders must be paid for prior to shipping.
We accept Visa & MasterCard. We also accept Direct Deposits. If you choose to pay via Direct Deposit you will be required to email your official Direct Deposit receipt so that your order can be dispatched promptly. Orders can be delayed if confirmation is not presented, as we will have to wait for funds to be cleared.
Cheques & Money Orders are to be made out to Skin Sense Beauty Products. Cheques &Money Orders must be received at our Heathmont Office before the order can be dispatched. Please record your order reference # / business name on the back of the cheque or money order.
Our account details for direct deposit:
Bank name: Commonwealth Bank of Australia Western
Account name: SKIN SENSE BEAUTY PRODUCTS
BSB #: 063020 Acc #: 1026-8805
Orders cancelled after 24 hours of the time of order placement will incur a 20% restocking fee.
Orders left on a "Wait" status or unconfirmed beyond 4 weeks will be automatically deleted from our system.
Pick Up orders must be collected within 7 days or they will be returned to warehouse inventory.
RETURNS & REPLACEMENTS
Any discrepancies must be reported within 7 days of receiving your order. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account. No returns or exchange will be allowed after 7 days from receipt of your order.
Any problems reported after 7 days which are not the fault of SSBP will incur a 20% re-stocking fee. If a return or refund is necessary, this must fall within 2 months of the invoice date. Returns will not be accepted beyond 2 months.
It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on SSPB behalf). International returns can also be accepted for being faulty, damaged, or exchanged. Please ensure full tracking details (tracking number) are provided in order to monitor the speed of the parcel being sent back.
If an error has been made by SSBP with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.
Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This will incur the 20% restocking fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer's expense. 20% Restocking Fee covers costs of time and labour involved with returning goods to the warehouse.
Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly.
Doctors certificate is also required for allergic reactions to any of the products.
The stability & nature of our products may be altered depending on client storage conditions. SSBP cannot accept any liability in this regard.
As the ordinary or otherwise use(s) of products is outside the control of Skin Sense Beauty Products., no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. Skin Sense Beauty Products expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Skin Sense Beauty Products as to the fitness for any use. The liability of Skin Sense Beauty Products is limited to the value of the goods and does not include any consequential losses.
The products in our online store at www.skinsense.com.au are represented in as true a manner, as photographic processes and printing will allow. The images are for illustrative purposes only.